Maica: Digital Solutions for NDIS Providers

Maica: Digital Solutions for NDIS Providers

Digital Solutions for NDIS Providers

Introducing MAICA

Working in disability services can be complex, which is why as providers you need a single source of truth to best serve your participants. Enter Maica, and end-to-end digital solution powered by Salesforce. We bring you everything — from acquisition to onboarding to ongoing support — into a single platform so you can focus on the important stuff: keeping your participants at the centre of everything you do.

Everything you need, nothing you don’t.

It is not about the number of features but much more about the relevance of those features. We have totally aligned our solution to the NDIS so the processes, terminology, and information is familiar to users. We have complemented this with real-life features learnt over time from real NDIS providers.

Acquisition & Onboarding

Marketing, Journeys, Segmentation, Onboarding, Products.

Digital Service Agreements

Document Generation, Templates, Electronic Signatures, Integration.

Plan Management & Invoicing

Plan Information, Budgets, Goals, Invoices, Claims & Payments.

Capacity Planning & Building

Budget Management, Service Bookings, Products, Costing.

Service Scheduling & Delivery

Workforce Management, Resources, Scheduling, Mobility.

Support Coordination Services

Case Management, LiveChat, Complaints, Disputes, Escalation.

NDIA Digital Integration

NDIS API Integration for Plans, Service Bookings, Claims, Exceptions.

Compliance & Security

Security compliance with SOC2, SOC3, ISO 27001, PCI DSS.

A single

connected Digital Solution

A positive and beneficial participant lifecycle brings together many moving parts, from nurturing, onboarding, service agreements, capacity building, service delivery and coordination to ultimately getting paid.

As the centre of the Maica solution sits the Participant Profile which enables your team to work in a consistent and effective way without the need for multiple systems or time-consuming manual processes.


Get started your way


Get Salesforce

Sign up to Salesforce Service Cloud to get started.


Select Plan

Either subscribe to our solution or implement with Vertic.



We will onboard you to our solution and the NDIS.

The Salesforce Digital Platform

The Salesforce digital platform is the world’s leading customer management solution covering a range of functions, including sales, service, marketing, and online presence.

Maica has been developed natively within the Salesforce ecosystem to not only offer you state of the art NDIS management functions, but to also extend this further into other parts of your organisation.


Find a suitable plan

Monthly Cost of $35 per User

Plan Management

Get in touch with us

Support Coordination

NDIS Integration

Case Management

Capacity Planning

Invoicing and Claiming

NDIS Digital Onboarding

High User Volume Discount

No Implementation Costs

Project Implementation

Plan Management

Get in touch with us

Support Coordination

NDIS Integration

Case Management

Capacity Planning

Invoicing and Claiming

NDIS Digital Onboarding

Service Delivery Implementation

Marketing Journeys Implementation

Online Portals Implementation


We are on the Salesforce AppExchange.

We are the only full-service NDIS lifecycle management application on the Salesforce AppExchange. Get in touch with us to get you started with Maica.

Maica’s AppExchange Listing

What functionality will I get with my subscription?

What functionality will I get with an implementation?

Do I need to have Salesforce to get started?

Do I need to register with the NDIS as a Provider?

Does every user need a subscription?

Maica is now an NDIS Aggregator which means we can connect you to the NDIS APIs as part of our solution.

Meet Pin Recipient Maica Ho ’22 – School of Nursing – UW–Madison

Maica Ho ’22

Pin Donor: Nancy Dextrom ’66

Nancy Dextrom ’66 was in high school when she had the opportunity to work in the business office of a small community hospital in northern Wisconsin for two summers. “In my daily contacts, I was enthralled with the nurse who administratively was in charge of the hospital,” she says. “After two summers, I decided that I would become a nurse and model myself after her unique traits.

After graduating from the School of Nursing and getting married, Dextrom and her husband served in the Peace Corps in the Dominican Republic. Upon returning to the United States, she worked as a staff nurse for the Visiting Nurse Service, Veterans Administration, and a small community hospital in Wisconsin. From there, she moved to Michigan in 1975 and began an administrative track that opened the door to new opportunities, including assistant director of nurses, patient education coordinator, associate chief of nursing education, director of med/surg nursing, and eventually CEO of the Rogers City Rehabilitation Hospital.

“I have always enjoyed new opportunities to learn new roles as a nurse,” Dextrom adds. “Leadership roles require advanced skills. I have never been satisfied with the status quo and have always been focused on raising standards for nurses as well as the entire workforce.”

Like Dextrom, Maica Ho began her nursing journey in high school. “I grew up always wanting a career in health care,” she says. “In high school, I decided to become a certified nursing assistant in an assisted living facility/nursing home as part of this pursuit. Through the memorable relationships I developed with my residents, I not only felt fulfilled but also realized that I am well suited to caring for people in this capacity. The experience helped shape my path into nursing.”

Throughout her journey as an undergraduate in the traditional BSN program, Ho has been actively involved in Delta Phi Lambda, helping to promote, educate, and inform the student-body on Asian awareness, empowering women leaders, and advocating for social justice and environmental awareness. She has also been involved in the Vietnamese Student Association, helping to execute fundraisers to support the philanthropic work of building schools for children in Vietnam.

Nancy Dextrom ’66

In addition, Ho has held significant roles in the School of Nursing as well as the surrounding community. As she has worked towards dual degrees in nursing and human development and family studies, she has held down four jobs and is actively involved in the multicultural community. All these extracurricular efforts have helped fuel her passion for contributing to health systems through actively seeking opportunities around her.

Her hard work in the classroom has earned her Dean’s List honors throughout her academic career at UW–Madison. A member of the Sigma Theta Tau Honor Society of Nursing, she notes that her time at the School of Nursing has helped her develop an interest in patient advocacy. “Through nursing school, I developed a great passion for advocacy-related work and refined my skills to provide individualized care to patients across their lifespan. The School of Nursing helped challenge me to become a better nurse leader, and I will continue this work through the nurse residency program at the BerbeeWalsh Department of Emergency Medicine at University Hospital post-graduation.”

Ho will receive her pin from Dextrom, who chose to donate her pin because she appreciates the meaning behind the tradition. When asked what advice she has for graduates, Dextrom reflects, “Nursing is a lifelong learning experience since there are so many jobs that require you to learn more.

For Ho, the pin holds significance because it symbolizes what she admires most about the nursing profession. “Nursing is a combination of both tradition and innovation,” she says. “The profession has an extensive history and has evolved through the efforts and drive of individuals and institutions with the common goal of providing compassionate care. As the world changes and our patients’ needs change to suit, there is a need for leadership and collaboration to address emerging challenges. In this context, I hope to continue my current research and clinical work to positively impact my community.”

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Alcoholic T-shirt — the history and evolution of the fashion trend

One of the fashion trends of this year has suddenly become such a minimalistic item as an alcoholic T-shirt. A simple t-shirt is perfect for hot summers and a great underlayer for the off-season. This past Fashion Week saw a plethora of options, ranging from chic versions of Prada and Bottega Veneta to layered looks from Gucci and Sunnei to experimental suits by Diesel, Ambush, MSGM and MM6 Maison Margiela.

In an era of agender fashion, normalization of sexuality and insatiable narcissism (and why not) for many designers, the alcoholic T-shirt has become a blank canvas for representing male and female identities in a new perspective. With designers revisiting the multi-faceted cultural aspects of tank tops, this item is moving further and further away from its original function as a humble undergarment item.

T-shirt-alcoholic — item evolution

  • History of the alcoholic T-shirt
  • T-shirts in the collection of designer brands

History of the T-shirt-alcoholic

As you know, before the 1920s, it was not customary to bare your arms in public. However, the Roaring Twenties revolutionized the world of fashion and clothing. The style of women has changed especially strongly: girls began to choose shorter haircuts, wear open dresses and short skirts.

In 1912, women’s swimming was included in the program of the Olympic Games. A total of 27 women entered the competition, and many news outlets and viewers criticized the contestants for their «revealing» uniforms. The leotards they wore were very similar to today’s tank tops, but had an extra detail resembling shorts that covered the top half of the thighs. From such one-piece swimsuits («tank suit»), which in the 20s were worn in pools and artificial reservoirs (which in those days were called the word «tank»), they got their name alcoholic T-shirts («tank top»).

British women’s swimming team at the 1912 Olympics

Swimsuits were made from various materials, including silk, which was considered very «immodest», as it often became translucent after immersion in water. Cotton and wool were also used, which, due to their density, was considered the most acceptable. The upper part of such bathing suits had straps, which are almost no different from the straps of modern T-shirts. The lack of sleeves gave swimmers the freedom of movement they needed to reach their full potential in the water.

Max Mara Leisure




In the 30s and 40s, T-shirts often appeared on men in American films. Actors who wore tank tops usually played the role of villains who abused their wives. Because of this, in English, in common parlance, the item of clothing was called «wife-beater» («beating the wife»). And in the USSR, as you might guess, alcoholic T-shirts got their name due to the fact that they were an integral part of the wardrobe of a typical drinker.

A brief history of the swimsuit

In the early 1950s, the drama A Streetcar Named Desire was released starring Marlon Brando, who was wearing a dirty and tattered T-shirt, which symbolized his character’s low social status and his animalistic sexuality. His hero also acts as an antagonist, raping his wife’s sister in the film.

Marlon Brando in A Streetcar Named Desire

In later years, the alcoholic T-shirt was seen on big screen stars like Nicolas Cage (Con Air) and Kevin Bacon (The Loose Ones), which further contributed to the popularity of T-shirts in mass culture. By openly viewing a man in an alcoholic T-shirt as an object of sexual desire, cinema has never departed from classic notions of masculinity — this is demonstrated in films such as Raging Bull, Rambo, Die Hard or The Wolverine. At the same time, the T-shirt symbolized the strength and determination of female characters in adventure and horror films, very often appearing on the so-called “last girls” (traditionally, the main character of the film, the last survivor).

Despite the growing popularity of the item, it was only in the 70s that men and women began to wear T-shirts as an everyday item of clothing. Thanks to movies, music videos and celebrities, this period saw a huge change in fashion. It was believed that the upper half of the image should be tight-fitting, and the lower half should be looser. As a result, many wore T-shirts with leather jackets or blazers and wide leg jeans or bell-bottoms. As the Western world has become more liberal, more people have taken to beaches and parks, wearing more revealing clothing to sunbathe and enjoy the warm weather.

In the next decade, alcoholic T-shirts only became more popular. One of the key types of T-shirts was the Bundeswehr T-shirts, which appeared as a result of an overabundance of the form of the German army. These T-shirts quickly spread to stores in the US, UK and the rest of Europe.

The 1990s were marked by the rise of a minimalist trend that is still relevant today: the classic combination of a plain tank and blue jeans. Many pop stars, including the icons of the period, the Spice Girls, showed off their figure with the help of T-shirts. The main favorite of women was cropped T-shirts with thin straps, exposing the torso, which subsequently led to the emergence of crop tops.

Rick Owens


Helmut Lang


Jil Sander


T-shirts in designer brand collections

The first brand to take tank tops to the catwalk was Dolce & Gabbana, who included them in the Spring/Summer 1991 menswear collection (it also featured them in the Fall/Winter 19 ad campaign a year earlier90). So the fashion house broke the stereotype of rude men that such T-shirts were associated with before, making the piece of clothing bold and attractive. If Dolce & Gabbana settled the T-shirts in the collective consciousness of Italians, then in the following years the item appeared as a countercultural, informal and liberating item in other European brands: Ann Demeulemeester included T-shirts in the Spring/Summer 1997 collection, and Maison Margiela, Helmut Lang and Raf Simons join the trend for Spring/Summer 1998. The jump in symbolism for this wardrobe item came a few years later with the same Helmut Lang, who presented at New York Fashion Week Spring/Summer 2004 a series of asymmetrical alcoholic tank tops that deliberately exposed the nipples of the models — as if anticipating all the agender tank tops that we see today.

Ann Demeulemeester Spring/Summer 1997Helmut Lang Spring/Summer 1998Maison Margiela Spring/Summer 1998Raf Simons Spring/Summer 1998Helmut Lang Spring/Summer 2004